Privacy Policy

Effective date: September 29, 2026

Dawi Cleaning Services respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request or book cleaning services, communicate with us, or otherwise use our services.

1. Information We Collect

We may collect your name, email address, telephone number, service address, ZIP code, booking details, property information, selected services and extras, scheduling information, access instructions, account information, communications, and payment-related information necessary to provide our services.

2. Payment Information

When card payments are available, payment-card processing is handled through Stripe. Dawi Cleaning Services may retain limited payment-method information such as card brand, expiration information, and the last four digits. Sensitive payment credentials are handled through the payment processor.

Saving a card during booking does not necessarily mean that your card is charged immediately. The amount, timing, and method of payment may depend on the service and payment option selected.

3. How We Use Information

• Provide, schedule, manage, confirm, reschedule, and complete cleaning services.
• Calculate service pricing and process payments.
• Communicate about bookings, reminders, cancellations, support, and account matters.
• Improve our website, booking system, operations, and customer experience.
• Prevent fraud, misuse, and security incidents.
• Maintain business, financial, and operational records.
• Send permitted marketing communications consistent with your preferences.
• Comply with applicable legal obligations.

4. Service Providers

We may use third-party providers for functions such as payment processing, website hosting, communications, scheduling, infrastructure, and other business operations. They may process information as necessary to perform services for us.

5. Cleaning Professionals

Information reasonably necessary to perform a booking may be provided to cleaning professionals, contractors, employees, or other personnel involved in delivering or managing your service.

6. Communications

We may send service-related communications necessary for bookings and account administration. Where permitted, we may also send marketing communications. You may request that promotional communications stop.

7. Cookies and Technology

Our website and supporting technology providers may use cookies or similar technologies necessary for functionality, security, sessions, preferences, and related technical operations.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information as reasonably necessary to provide services, maintain transaction records, resolve disputes, meet operational requirements, and comply with applicable law.

10. Your Choices

You may contact us regarding personal information associated with your customer relationship or to request correction of inaccurate contact information. Certain information may need to be retained for legitimate business, financial, security, or legal purposes.

11. Children

Our cleaning services and booking platform are intended for adults arranging household or business services and are not directed to children.

12. Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law or legal process, investigate fraud or security matters, or protect our rights and the safety of others.

13. Changes

We may update this Privacy Policy as our services, technology, or practices change.

14. Contact Us

Dawi Cleaning Services
Email: support@dawicleaningservices.com
Phone: +1 813 521 6742